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Shop FAQ

Where is the shop based?

Indianapolis, IN USA

What is the return and exchange policy?

I do not accept returns or exchanges. All sales are final and I am not responsible for items that get lost, stolen, or damaged in the mail. I package the items securely, so they should not get damaged under normal circumstances. If the item is replaceable, I can send you a new one. For original art, there is nothing I can do to replace it, and I may offer a refund at my discretion.

How can I track my package?

Orders comes with a USPS tracking number that is provided in an email as soon as your item(s) ships

How much does shipping cost?

Flat rate shipping for US orders: USPS Priority Flat Rate Envelope $6.65 (eff 2/7/17)
Flat rate shipping for International Orders: USPS First-Class Package International Service $13.50
Indianapolis, IN residents: Use the discount code LOCALSONLY to receive free shipping for local pickup, no other coupon codes can be used. I will initiate contact for pickup after order is placed. All orders that have shipping addresses not in the Indianapolis, IN area that use this code will NOT be honored unless I am contacted via email prior to sale or you have made clear in the checkout notes that you will be in Indianapolis and have provided me with a phone number to contact you.

When will my order ship?

Orders are shipped after payment clears, usually 3-5 business days. You will receive an email when your order has shipped.

Do you do custom orders (art commissions)?

Yes, please use the contact form here to request a commission.

How do I pay for my order? Is it secure?

The Big Cartel checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Big Cartel has all the same securities and payment fraud protection as these leading payment processors.

What if something is wrong with my order?

If you have a problem with an order from this store, please contact me at store@sjanemills.com

How do you prepare/create your drawings for prints?

I scan them myself at 400 to 600 dpi and color correct them using Adobe Photoshop. Photo Prints are printed on Canon PIXMA PRO-100 Ink Jet Printer on Ilford Galerie Prestige Smooth Pearl Archival Paper. Zine are printed in either full color or black and white on a Brother HL-3170 CDW Laser Jet Printer.

Disclaimer

I photograph my paintings/prints as accurately as possible but actual colors may vary slightly from the colors on your computer monitor. Please note that “light spots” from reflections on photo prints will not be on the actual painting.  On the originals, some paint has shine to it there is often slight reflections in the photographs.

Back to my shop: sjanemills.bigcartel.com